FAQ’s
All you need to know about us
At Flash Source, we aim to make shopping simple, reliable, and transparent. Here are answers to the most common questions about our products, quality checks and delivery.
Some of your questions answered here
We get a lot of questions about our course. You can get any answers.
Flash Source is an online store offering carefully selected products at fair prices — from trusted names like Surya Brasil and Davidson’s Organics to a wider range of home, kitchen, pet and seasonal products.
We select products for quality and value, check them before they are listed, and price them fairly with no unnecessary markup.
Yes. Our Surya Brasil and Davidson’s Organics products are brand-new, genuine products from those brands.
Delivery times vary by product, and the estimate is shown on each product page.
Email us at info@flashsourcellc.com or call +1 (838) 988-3900 and we will be glad to help.
Privacy Policy
Effective Date: September 21, 2026
At Flash Source LLC (https://flashsourcellc.com/), your privacy matters to us. This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices you have.
1. Information We Collect
We may collect the following when you use our website or place an order:
Contact and order details: your name, email address, phone number (if you give one), billing and shipping address, and the items you order.
Payment information: you enter card details into secure payment fields provided by Stripe, which processes the payment. We never see or store your full card number; we receive only limited details from Stripe, such as the card brand, the last four digits and the payment status.
Account information: if you create an account, your login details and order history.
Cart reminders: if you enter your email address at checkout but do not finish the order, we save that email address and the items in your cart so we can send you one reminder email. The email has an opt-out link, and we do not offer a discount or use countdowns in it.
Newsletter: if you subscribe, your email address and the time you confirmed it. We only add you after you click the confirmation link in the email we send.
Messages: anything you send us through our contact form, by email, or through the WhatsApp chat button.
Technical information: basic details collected automatically when you visit, such as your IP address, browser type and the pages you view, plus cookies (see section 4).
2. How We Use Your Information
We use your information to:
Process and deliver your orders, take payment and send order confirmations and updates
Provide customer support and handle returns and refunds
Keep the website secure and working properly, and help prevent fraud
Send you one reminder email if you leave items in your cart after entering your email address at checkout
Send marketing emails only if you have opted in. You can unsubscribe at any time using the link in any marketing email.
We do not sell your personal information.
3. Who We Share Information With
We share only what is needed with the service providers that help us run the store:
Stripe — processes card payments.
Delivery providers — the carriers and the businesses that pack and ship your order receive your name, delivery address and contact details so your order can reach you.
Our website software and hosting — our store runs on WordPress and WooCommerce and is hosted by Hostinger, which stores the site’s data and orders.
Google Fonts — our pages load fonts from Google’s servers, so your browser contacts Google when a page loads.
WhatsApp — if you message us through the chat button, that conversation is handled by WhatsApp under its own privacy policy.
We may also disclose information where the law requires it.
4. Cookies
We use cookies and similar browser storage that the site needs to work: to remember your cart and checkout progress, keep you logged in, and remember wishlist and compare items. Stripe may set cookies at checkout to help prevent fraud. We do not currently use advertising cookies or third-party analytics tracking. You can disable cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work properly.
5. Data Retention
We keep order and account information for as long as we need it to fulfil your order, provide support, and meet our legal, tax and accounting obligations. If you ask us to delete your personal data, we will do so except for records we are required to keep (for example, order records for tax purposes).
6. Your Choices and Access to Your Data
You can ask us to give you a copy of the personal data we hold about you, to correct it, or to delete it, and you can opt out of marketing emails at any time. To make a request, email info@flashsourcellc.com from the address used on your order. We may need to confirm your identity before we act on a request.
7. Security
Our website uses HTTPS, and card payments are handled by Stripe rather than stored by us. We take reasonable steps to protect your information, but no online service is completely secure.
8. Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
10. Contact Us
Flash Source LLC — 13 Jean Ave, Loudonville, NY 12211
info@flashsourcellc.com | (838) 988-3900
Return & Refund Policy
Effective Date: September 21, 2026
We want you to be satisfied with your purchase from Flash Source LLC.
1. Return Window
You may request a return within 30 days of the delivery date shown in your order confirmation email.
2. Eligibility
Items must be unused, in original packaging, and in the same condition you received them. Opened cosmetics or skin-contact items are not eligible for return for hygiene reasons unless defective or damaged on arrival. Perishable items (such as tea) are not eligible for return unless defective.
3. How to Start a Return
Contact us at info@flashsourcellc.com or through our Contact page within 30 days of delivery, including your order number and reason for return. We will confirm your return and provide instructions.
4. Return Shipping
Return shipping costs are the customer’s responsibility, except when an item arrives damaged, defective, or incorrect due to our error — in those cases we cover return shipping and provide a full refund or replacement at no cost to you.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take additional time to post the refund.
6. Damaged or Defective Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or full refund at no cost to you.
7. Order Cancellations
Orders can be cancelled free of charge before they ship. Once an order has shipped, our standard return policy applies.
8. Contact
Flash Source LLC — 13 Jean Ave, Loudonville, NY 12211
info@flashsourcellc.com | (838) 988-3900