Effective Date: October 18, 2026

The short version

  • Shipping is free on every order. There is no minimum.
  • We ship to addresses in the United States only, including PO boxes and APO/FPO addresses.
  • Most orders are dispatched within 1–2 business days; some items in the wider catalogue take 7–15 business days to arrive, and that is stated on the product page before you buy.
  • You get a tracking number by email as soon as the parcel is on its way.

1. What shipping costs

Nothing. Standard shipping is free on all orders to all US addresses, with no minimum spend. The price you see on the product page, plus any applicable New York sales tax, is the price you pay.

2. Where we ship

We ship within the United States only, including Alaska, Hawaii, US territories, PO boxes and military APO/FPO addresses. We do not ship internationally at the moment. If checkout will not accept your address, email us before ordering and we will tell you honestly whether we can reach you.

3. How long it takes

Item Dispatched in Typical delivery
Surya Brasil Henna Cream, Davidson’s Organics tea, and other items we hold ourselves 1–2 business days 3–6 business days after dispatch
Items marked “Ships within 7–15 business days” on the product page Stated on the product page 7–15 business days in total

Business days are Monday to Friday, excluding US public holidays. An order placed at the weekend is processed on the next business day. Delivery times are the carrier’s estimate, not a guarantee.

4. Tracking your order

When your parcel is collected we email you a tracking number. You can also check it any time on our Track Order page, or from the order in your account. Tracking often takes 24 hours to start showing movement after the email arrives — that is normal and does not mean anything is wrong.

5. Orders that arrive in more than one parcel

If your order contains items dispatched from different locations, they may arrive separately and on different days, at no extra cost to you. Each parcel gets its own tracking number.

6. Late, lost or damaged parcels

  • Running late? If tracking has not moved for 7 business days, email us — we will open a case with the carrier on your behalf. You do not need to call them yourself.
  • Marked delivered but not there? Check with neighbours and around the property first, then tell us within 7 days. We will investigate and make it right.
  • Arrived damaged? Send us a photo within 7 days of delivery. We replace or refund in full and pay the postage both ways — see our Refund and Returns Policy.

7. Getting the address right

Please check your shipping address carefully at checkout. We can change it free of charge before the parcel ships — email us straight away. Once it has shipped, a parcel sent to an address you gave us incorrectly and returned to us can be re-sent, but we have to charge the actual re-shipping cost.

8. Sales tax

New York State sales tax is added at checkout for orders shipping to New York, at the rate for the delivery address. Orders shipping to other states do not have sales tax added. The exact amount is always shown before you pay.

9. Questions

Email info@flashsourcellc.com or call (838) 988-3900, Monday to Friday, 9:00am–5:00pm Eastern.

Flash Source LLC, 13 Jean Ave, Loudonville, NY 12211, United States.