Effective Date: October 18, 2026

We want you to be happy with what you bought. If you are not, this page tells you exactly what to do, how long it takes, and what it costs — in plain terms, with no conditions hidden further down.

The short version

  • 30 days to start a return, counted from the day your order is delivered.
  • Items must be unused and in their original packaging, with any seal intact.
  • If we sent the wrong item, or it arrived damaged, we pay the return shipping and you get a full refund or a replacement — your choice.
  • Refunds go back to the original payment method, normally within 5–10 business days of us receiving the item.
  • You can cancel an order free of charge any time before it ships.

1. How to start a return

  1. Email info@flashsourcellc.com with your order number and what you would like to return. A photo helps if the item is damaged.
  2. We reply with a return address and a reference number, normally within one business day.
  3. Post the item back, keeping your proof of postage.
  4. We email you as soon as it arrives and once the refund is issued.

Please do not send an item back before contacting us — without a reference number we may not be able to match it to your order.

2. What can be returned

To be eligible, an item must be unused, in the same condition in which you received it, and in its original packaging.

These cannot be returned once opened, for hygiene and safety reasons, unless the item is faulty or we sent you the wrong one:

  • Hair colour, henna cream and other personal-care products whose seal has been broken
  • Food and drink items, including loose-leaf tea, whose packaging has been opened
  • Grooming items that have been in contact with a person or an animal

Gift cards and clearly personalised items are also non-returnable. Nothing on this page affects your rights under New York or federal consumer law where those rights are stronger.

3. Who pays the return postage

Reason for the return Return postage You get back
Wrong item sent We pay Full price paid, including any shipping
Item arrived damaged or faulty We pay Full price paid, including any shipping
Changed your mind You pay The price of the item
Ordered the wrong shade or size You pay The price of the item

4. Damaged, faulty or wrong items

Tell us within 7 days of delivery and include a photo. We will send a replacement or refund you in full, whichever you prefer, and we pay the postage both ways. We will not ask you to deal with the carrier yourself — that is our job.

5. When the money arrives

Once we receive and check the returned item we issue the refund the same or the next business day, to the card or account you paid with. Your bank then takes its own time: typically 5–10 business days, occasionally up to one full billing cycle. We cannot speed that part up, but we can show you the refund confirmation — just ask.

If more than 10 business days have passed since we told you the refund was issued and you still see nothing, contact your bank first, then email us and we will chase it with you.

6. Partial refunds

If an item comes back used, damaged by handling, or missing parts or packaging, we may refund part of the price rather than all of it. If that happens we will email you the amount and the reason before processing it, so you can tell us if you disagree.

7. Exchanges

The fastest way to exchange something — a different shade, for example — is to return the original for a refund and place a new order. That way the item you want is reserved for you immediately rather than waiting on a parcel in transit.

8. Cancelling an order

An order can be cancelled free of charge at any time before it ships. Email info@flashsourcellc.com, or use the Request cancellation link on the order in your account. If it has already shipped, treat it as a return under section 1.

9. Still stuck?

A person reads every message. Email info@flashsourcellc.com or call (838) 988-3900, Monday to Friday, 9:00am–5:00pm Eastern.

Flash Source LLC, 13 Jean Ave, Loudonville, NY 12211, United States.